What is diplomacy? An art, a craft? Or something in between? Is there such a thing as a diplomatic secret recipe? What actually makes a good diplomat? What tips and tricks help to break the deadlock? When does humor help, when only bluffing? How do diplomatic cultures and styles differ in different countries? How undiplomatic can, and perhaps even must, a diplomat sometimes be? How does the work of today's diplomats differ from that of their predecessors? And why do we need diplomats today, when half the world is just a click away from the next video conference? In this book, renowned companions of Ambassador Wolfgang Ischinger - including several current and former heads of state and government - reflect on basic questions of diplomacy. Taking the reader behind the scenes of diplomacy, they reveal their most astonishing experiences, successes, and failures on the diplomatic stage, or outline their ideas for the diplomatic handling of unresolved challenges. A book for anyone who wants to better understand what matters when negotiating war and peace.